INTRODUCTION
These Terms of Use govern your use of the Website www.missakycha.com and your purchases on it, and constitute a contract concluded between you and MissAkycha Swiss company, Box 153, 1000 Lausanne 16 / Switzerland. By using this website and making a purchase on it, you agree to these terms and conditions of use. Please ensure you have read and understood these Terms of Use before using our site.
CONFIRMATION
Upon receipt of your order, an electronic invoice will be sent to the email address you provided. It is important that you enter a valid email address when placing your order. We recommend that you save this email to facilitate any possible communication with customer service in the future. The order confirmation (receipt) is also your warranty and proof of purchase.
PAYMENT
You can choose to pay for your purchases by credit card or Pay Pal. If you choose to pay by credit card, all banking transactions are handled by Wixpayments. MissAkycha does not process any credit card numbers.
PAYMENT BY CARD
Pay securely with your Visa, American Express or MasterCard on the Internet. Your payment is processed by Wixpayments, with secure encryption and in compliance with the strictest banking standards. Your card information is transmitted directly to the bank and cannot be read or accessed by anyone other than your bank. MissAkycha does not charge any additional fees for card payments. However, your bank may charge additional fees depending on your card. When you pay for your purchases by credit card, the initial conditions apply as soon as the card transaction is approved. If no payment is received after validation of your order, MissAkycha reserves the right to automatically cancel your order.
Please note that when shipping an order outside of Switzerland, import duties and taxes may apply and are collected upon delivery to the shipping address. You will be responsible for paying such import duties and taxes if applicable. Please be aware that MissAkycha has no control over these charges and, since they vary from country to country, MissAkycha cannot know the amount. MissAkycha advises you to contact your local customs office for further information.
ORDER PROCEDURE
Any order placed on behalf of a third party without their consent and any fraud resulting in financial loss for MissAkycha will be reported to the police. MissAkycha reserves the right to change prices and correct incorrect prices for any order, as well as for any finalized sale. If a price is obviously incorrect, MissAkycha may be forced to cancel the purchase and refund the amount paid in the best way. This procedure can be performed at any time.
Individual customers have the option of returning the order within 14 days from the date of receipt. This right is only applicable when the product and its original packaging can be returned in the state in which they were received. received. Any customer wishing to use his right of return must contact MissAkycha to obtain the return address for the products. Return shipping costs are the responsibility of the customer. If a product is damaged during transport, MissAkycha must be contacted within 14 days for information regarding compensation.
GUARANTEE
Duration of our jewelry warranty: All of our jewelry has a 3-month warranty from the date of delivery of the order. The warranty applies only in cases where there is a manufacturing defect, and in the case where the damage to the product has not been caused by improper use of the same. MissAkycha will study in detail for each case the rcause of the damage.
This guarantee assures you of being able to receive a free replacement, in accordance with these general conditions of use and within the prescribed period, and does not restrict any legitimate right of the customer.
PERSONAL INFORMATION
When you make purchases from MissAkycha, we record certain information about you to fulfill your order. MissAkycha treats all personal information as confidential. You have a right of access to your data, and if certain information is incorrect, you can request its modification or deletion. MissAkycha may also use cookies, for example, to improve your experience on the website. Further information regarding our use of your personal information and cookies is available here:
PRODUCT
MissAkycha reseve the right to adjust prices, pass on additional costs and change information.ns of products, tothe image of product photos and offers, without notice. The images of the pProducts and information texts offered describe the products as precisely as possible. We cannot completely rule out the possibility of errors on the page, and we cannot guaranteeantir that all images accurately reflect the true appearance of our bijow. Images may vary depending on the color settings on your computer. All images should be seen as illustrations only, and do not guarantee correct appearance and features.
DELIVERY AND CANCELLATIONS
Our goods are transported and delivered by UPS. We deliver worldwide. However, if you do not find a match for your address during the purchase process, this is because the country of destination is not proposed by our website issuer. Please write to us at info@missakycha.com so that we can propose the most suitable solution for delivery.
We would like to draw your attention to the fact that customs charges, which vary according to the destination country, are at your expense and must be paid to our carrier upon receipt of your order. Several means of payment will be offered to you.
We would also like you to know that a notable participation is offered for all our deliveries, whether they are titled standard or express, our carrier ensures all deliveries within a maximum of 5 working days.
Our carrier will give you access to the tracking of your parcel as soon as your order is registered.
If you wish to return your order for any reason, you may do so within 14 days.
You have the right to cancel your purchases and return the products delivered by contacting customer service: info@missakycha.com within 14 days of receiving the products, provided that the products are in the same condition as when you received them. However, the cost and risk of transporting goods returned to MissAkycha shall be borne by you. The address in Switzerland will charge import fees, which must be paid by you on arrival of the parcel.
As a customer, if you feel that the delivery of your order is so late that you no longer wish to complete your order, it is your responsibility to cancel it. In cases where the order has been dispatched, the customer is obliged to receive it. Cancellation is not valid until the customer has confirmed it to: info@missakycha.com. If a product is no longer available, MissAkycha reserves the right to cancel the purchase and refund the amount paid to the customer. MissAkycha will notify the customer in the event of replacement or availability of equivalent products.
CONDITIONS AND COMPLAINTS
As a customer, it is important that you check the goods and products carefully on receipt of your parcel, to ensure that the products are undamaged and correct. If your product has been damaged in transit, whether the damage is visible or concealed, you must notify the carrier as soon as possible. If you receive your product and find that it is damaged or does not correspond to the model ordered, you must also contact us at info@missakycha.com within 14 days of receipt.
All complaints must be made to our customer service department. Please provide the order number and the reason for the complaint; we will contact you shortly with instructions on how to return the product. Defective products returned to MissAkycha must be handled as if they were perfect. In all cases, it is extremely important that the product is packaged in such a way that it cannot be damaged. If a returned product has no errors or defects, return postage will be charged. MissAkycha reserves the right to replace defective products with identical models. If the product is no longer available, the customer will receive a full refund.
RESPONSIBILITY
MissAkycha's liability in the event of an error in the delivery is limited to the existing conditions of sale. By way of example, and without limitation, MissAkycha assumes no responsibility, direct or indirectly, regarding incompatibility issues, delivery delays, periods of inactivity, loss of data, the needsheave teeread additional work or any other prejudice of an economic nature.
MAJOR FORCE
MissAkycha will be exonerated from any liability for damages and other penalties in the event of impossibility of executing the contract, delay in its execution or circumstances beyond our control. Exempting factors from liability to be considered include government intervention, application of new laws or modification of existing laws, absence of state, war, fire, flood, disturbance labor, prohibitions, restrictions, sabotage, poor weather or transportation or failure to deliver from suppliers and the company's exposure to criminal activity affecting its business.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, in the website and in the content published on it are owned by MissAkycha its subsidiaries or its licensors. Any use of the site or its content, and in particular the copying or storage of this content, in whole or in part, for purposes other than your personal and non-commercial use, is prohibited without the authorization of MissAkycha.
USER CONTENTS
The www.missakycha.com site may include user-generated content, for example from social media applications. MissAkycha does not claim the rights of these contents (images, photos, videos, etc.) and assumes no legal responsibility with regard to them. If, for example, you suspect an infringement of copyright or any other right, or if you are otherwise offended by these contents, please contact our customer service.
RESERVATION OF OWNERSHIP
All products remain the property of MissAkycha until full payment.
FRAUD
Any attempt at fraud will be reported to the police, and MissAkycha reserves the right to cancel any purchase in case of suspicion.
APPLICABLE LAW AND JURISDICTION
These general conditions and your use of the site www.missakycha.com are governed by Swiss law. To the extent permitted by law, the Swiss courts shall have exclusive jurisdiction over any dispute arising out of these terms and conditions of use and your use of the website, subject to MissAkycha's right to bring proceedings against a user at his place of residence.
ACCOUNT CLOSURE
MissAkycha reserves the right to terminate your account and/or your use of the www.missakycha.com site at its sole discretion. For example, if MissAkycha suspects that you have violated these Terms of Service. This termination can be effected without notice.